City of Springfield, City Water Light & Power issued the following announcement on June 29.
City Water, Light and Power (CWLP) is receiving reports from customers who have received phone calls
and voice mails from a caller ID showing “Promo Department,” which say they were referred by their
utility company. The callers say they can offer them a variable rate or freeze their level pay on their utility
bill among other claims to try to get banking information or some sort of payment. The calls are coming
from 800 and other out of the area numbers
CWLP isn’t making any referrals to such companies to offer account services for its customers.
CWLP wants customers to know that:
• Any customer who is unsure if a phone call is actually coming from CWLP should take the caller’s
name and telephone number, or hang up and then call CWLP Customer Service at 789-2030 or
go online to myCWLP.com to verify account status;
• Don’t give out personal information or banking information without verification;
• Be wary of high-pressure tactics over the phone;
• If a customer has given out private information or made payment based on one of these scams,
they may report it to Springfield Police at 788-8325.
Original source can be found here.
Alerts Sign-up